Privacy Policy

Privacy Policy

Last Updated: [Insert Date]

At Shiamy’s Agency (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard that information, and your rights concerning your data. By using our website, https://shiamysagency.com (“Website”), you consent to the practices described in this policy.

1. Who We Are

Our website address is: https://shiamysagency.com. Shiamy’s Agency is a life and medical insurance services provider committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, you can be assured that it will only be used in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Data: Includes your name, email address, phone number, and physical address when provided through forms or registration processes.

  • Technical Data: Includes your IP address, browser type and version, time zone setting, and location, as well as other technology used to access the Website.

  • Transactional Data: Includes details about services purchased or inquiries made through the Website.

  • Behavioral Data: Includes information about how you use our Website, such as clickstream data, pages visited, and the duration of your visit.

  • Sensitive Data: While we aim to minimize collection, certain services may require sensitive data, such as health-related information, in compliance with Malaysian data protection regulations.

2.1 Comments Data

  • When visitors leave comments on the Website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

  • An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture will be visible to the public in the context of your comment.

2.2 Media Data

  • If you upload images to the Website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Website can download and extract location data from such images.

2.3 Cookies

  • If you leave a comment, you may opt-in to saving your name, email address, and Website in cookies for convenience. These cookies will last for one year.

  • When visiting our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

  • Upon logging in, several cookies are set to save your login information and screen display preferences:

    • Login cookies last for two days.

    • Screen options cookies last for one year.

    • If “Remember Me” is selected, your login persists for two weeks. Logging out removes these cookies.

  • If you edit or publish an article, an additional cookie is saved, indicating the post ID of the article you just edited. It expires after one day.

3. Embedded Content from Other Websites

Articles on this Website may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if the visitor has directly visited those websites. These third-party websites may:

  • Collect data about you.

  • Use cookies.

  • Embed additional third-party tracking.

  • Monitor your interaction with their content, including tracking your interactions if you are logged in to their website.

You can manage or review the data shared with these third parties by:

  • Adjusting your browser settings to block cookies or alerts for third-party cookies.

  • Reviewing the privacy settings of the third-party platform directly.

  • Accessing and managing permissions via tools such as cookie banners provided on our Website. including tracking interactions if you have an account and are logged in to their website.

4. How We Use Your Data

We use the data we collect for the following purposes:

  • To provide and maintain our services.

  • To manage comments and interaction on the Website.

  • To enhance user experience.

  • For security and spam detection.

  • To comply with legal obligations.

5. Who We Share Your Data With

  • If you request a password reset, your IP address will be included in the reset email.

  • Visitor comments may be checked through an automated spam detection service.

  • We may share your data with third-party service providers, such as hosting services, analytics tools, and payment processors, who assist us in maintaining the Website. These providers adhere to strict confidentiality agreements and data protection standards. To manage data shared with these third parties, users can review their privacy settings or contact us directly for assistance. provided they adhere to strict confidentiality agreements.

6. How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

  • For users registering on our Website, personal information provided in their user profile is stored indefinitely. Registered users can view, edit, or delete their personal information anytime (except for their username). Website administrators can also view and edit this information.

7. Your Rights Over Your Data

You have the following rights concerning your personal data:

  • To request an exported file of the personal data we hold about you, including any data you have provided.

  • To request that we erase any personal data we hold about you. This does not include data required for administrative, legal, or security purposes.

  • To object to the processing of your data under certain conditions.

  • To request the rectification of incorrect or incomplete data.

To exercise these rights, contact us using the details in Section 11.

8. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. We ensure compliance with Malaysia’s Personal Data Protection Act (PDPA) in all data transfer practices.

9. Security of Your Data

We implement appropriate technical and organizational measures to safeguard your personal data. This includes:

  • Securing the Website with SSL certificates.

  • Restricting access to personal data to authorized personnel only.

  • Regularly updating our systems to mitigate security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. For significant changes, we may provide additional notifications, such as email updates or Website notices. You are encouraged to review this Privacy Policy periodically for any updates or changes.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Shiamy’s Agency
12, Jalan SP 10/5, Bandar Saujana Putra,
Jenjarom, Selangor
Email: admin@shiamysagency.com
Phone: +6012 651 6194

This Privacy Policy is governed by the laws of Malaysia and complies with the Personal Data Protection Act (PDPA).